Last updated September 16, 2026
Privacy Policy
This policy covers MadSoul Reply, the privately hosted OpenReply instance at reply.madsoul.in, operated by MadSoul for Instagram comment and message automation.
Data We Collect
We collect account email addresses for authentication, workspace settings, connected Instagram account identifiers, encrypted Instagram access tokens, campaign settings, webhook payloads, comments and messages needed to process campaigns and inbox replies, available account insights, delivery logs, and operational diagnostics.
How We Use Data
We use this data to authenticate users, connect Instagram integrations, match comment and message keywords, send authorized replies through the official Meta APIs, display inbox conversations and account analytics, prevent duplicate sends, troubleshoot failures, and protect the service. Session cookies keep dashboard users signed in.
Instagram And Meta Data
OpenReply does not ask for Instagram passwords, scrape Instagram, or use browser automation. Instagram tokens are encrypted at rest and are used only to perform actions authorized by the connected business account.
Hosting And Service Providers
Application data is stored on a privately managed server using PostgreSQL and Redis, with access restricted to authorized operators. Meta processes Instagram authorization, comments, messages, and API requests. Resend receives dashboard sign-in email addresses and login email content to deliver authentication links. This deployment uses the direct Meta integration.
Retention And Deletion
Connected-account data and campaign records are retained while needed to operate the integration or until deletion is requested and processed. Disconnecting Instagram in Settings removes the stored connection and its associated campaigns. Other records, including stored webhook events, may remain until separately deleted. Daily server backups rotate after approximately 14 days; removed data may remain in those restricted backups until rotation. See our data deletion instructions to request removal of retained records.
Contact
For questions about this MadSoul deployment, access to your data, or deletion requests, email madsoul1100@gmail.com.