Last updated September 16, 2026
Data Deletion
How to disconnect Instagram and request deletion of data held by MadSoul Reply at reply.madsoul.in.
Disconnect Instagram
Sign in, open Settings, and select Disconnect. This removes the stored Instagram connection token and stops campaigns from sending private replies for that account. Disconnecting does not necessarily remove every retained webhook event or diagnostic record; request deletion below for those records.
Request Data Deletion
Email madsoul1100@gmail.com with the subject “MadSoul Reply data deletion”. Dashboard users should write from their sign-in email and include their workspace name and connected Instagram username. If you interacted with a connected account through comments or DMs, include your Instagram username, the account you contacted, and approximate interaction dates. You do not need an OpenReply login to request deletion. Do not send passwords or access tokens.
Verification
We may ask you to verify control of the email address or connected Instagram account before deleting data. We will identify the records covered by your request, remove applicable stored messages, webhook events, logs, and account or campaign records, and confirm the outcome by email. We will explain any records that must be retained for legal or security reasons. Restricted server backups rotate after approximately 14 days. Deletion from this service does not delete the original comments or messages stored by Instagram.